Terms and Conditions for the e-shop
GENERAL TERMS AND CONDITIONS OF SALE FOR THE ELECTRONIC SHOP
operated by the Company UNCS a.s., with seat and registered office at Bečovská 1623/13a, Uhříněves, 104 00 Praha 10, Czech Republic, Company ID: 25738011, registered in the Commercial Register administered by the Municipal Court in Prague, Section B, Insert 5794.
Subject of Terms and Conditions of Sale
Through the electronic shop operated on the Internet address www.uncs.eu (hereinafter referred to as the "E-Shop"), it is possible to conclude purchase contracts (“Purchase Contract(s)”) between an individual buyer (“Buyer”) and UNCS a. s., as the seller (“Seller”).
These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) regulate the mutual rights and obligations of the parties deemed arising from the respective Purchase Contract or relating thereto, provided the Buyer concludes such respective Purchase Contract in capacity as a consumer, i.e., not as an entrepreneur or a person independently exercising his or her profession. These GTCS are inseparable part of each Purchase Contract together with the Seller’s Complaints Procedure available on the E-Shop website. The Purchase Contract is governed by the General Terms and Conditions of Sale and the Seller’s Complaints Procedure valid and applicable on the date of the Purchaser’s order dispatch/placement.
Selection of Goods; User Account
The E-Shop involves a presentation of Goods that the Buyer can order including the prices for individual Goods’ items. The prices for Goods are shown including VAT. The presentation of Goods at the E-Shop is deemed an offer to conclude respective Purchase Contract, subject to depletion of stocks or the loss of the Seller’s capability to perform and fulfil its Purchase Contract based obligations. The Seller’s Goods warehouse for the E-Shop purposes is updated every 15 minutes. Exceptionally, it may happen that the Goods displayed in the E-Shop are no longer in the Seller’s stock; in this case, the Buyer is contacted after placing the order and is offered a suitable alternative to the ordered Goods.
Based on registration in the E-Shop, the Buyer can create his own user account, through which he/she can order Goods and monitor the status of his/her orders. Access to the user account is secured by a username and password. The Buyer can also order the Goods in the E-Shop without registration.
To order selected Goods, the Buyer puts such Goods in the shopping bag and fills in the order form in the E-Shop. Here, the Buyer enters contact, delivery and invoicing data in individual steps and chooses the method of delivery and payment for Goods. Before sending respective order, the Buyer can freely check and, if necessary, correct the entered data. The order is completed by clicking on the “Submit Order with obligation to pay“ button, which imposes on the Buyer a commitment to pay for the ordered Goods.
Immediately after receiving the order, the Seller will send to the Buyer an order confirmation to the Buyer's e-mail address as specified in the order.
The Purchase Contract is concluded between the Seller and the Buyer at the time when the Buyer had sent his/her confirmed and validated order to the Seller by clicking “Submit Order with obligation to pay” button. With sending of the order, the Buyer is committed to pay the purchase price for the Goods. If the ordered Goods are not in the Seller’s stock, the Buyer will be notified accordingly and if no agreement is reached on the delivery of alternative Goods and the Seller is unable to ensure the delivery of the ordered Goods, both parties are entitled to withdraw from the Purchase Contract.
The Seller is always entitled, with view to the particulars of pending order (such as quantity of Goods, the purchase price amount, etc.), to require an additional confirmation of such order by the Buyer, for example via the e-mail or the telephone.
After completing the order and receipt of the e-mail order confirmation, the Buyer may withdraw from the Purchase Contract (cancel the order) by sending an e-mail to email@example.com. For such withdrawal, the Buyer can also use the Seller's online form for withdrawing from the Purchase Contract available on the E-Shop website. If the Buyer had already paid the purchase price for the Goods, all funds thus received will be returned to him/her immediately in the manner described in Article IX. of these terms and conditions.
The Buyer agrees to the use of means of distance communication when concluding the Purchase Contract. The costs incurred by the Buyer for the use of means of distance communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself/herself, taking in account they do not differ from the basic rate.
Transport and Payment
The Goods to be delivered to the Czech Republic can be ordered only at the Czech language version of the E-Shop website.
The Goods are delivered to the Buyer within the Czech Republic according to his/her choice through the transport services listed under the link SHIPPING.
The Buyer may settle the price for Goods plus any additional delivery costs according to respective Purchase Contract by payment on delivery, by the bank transfer to the Seller’s account kept with UniCredit Bank Czech Republic and Slovakia, a. s., Account No.: 1387554044/2700, via PayPal, by credit/debit card online and in some cases also by payment card to the carrier, or payment "Twisto". The payments for Goods are executed in CZK (Czech Koruna). As regards the purchases effected on any other than the Czech language version of the E-Shop website, the payments need to be in the EURO currency.
The cards accepted for online card payments: MasterCard, Maestro, VISA, and VISA Electron. The payments are secured by the 3D-Secure System and made through the GPwebpay System.
A sensitive input data such as entered in the online internet banking system or when paying by the credit card online are protected by the Banks’ payment gateways and do not come into disposition of the Seller or those who process the payments, who will only receive such information on the transaction that are allowed and controlled by the Bank.
Along with the purchase price, the Buyer is committed to pay to the Seller the costs associated with the transport and payment for Goods, in the amount specified under the link SHIPPING.
When buying the Goods worth more than CZK 3,000.00 or during special offers announced by the Seller, both transport and payment for Goods are free of charge as regards the Goods to be delivered within the territory of the Czech Republic.
The Buyer can choose from offered modes of transport and payment for Goods while the specific amount of costs for delivery of goods and payment to be paid by the Buyer is calculated and displayed in the ordering process. Unless expressly stated otherwise, the purchase price further also means these costs.
In the case of payment by cash on delivery or payment card to the carrier, the purchase price is payable upon receipt of the Goods. In the case of payment by bank transfer, the Buyer will pay the purchase price to the Bank Account of the Seller specified in the order confirmation, under the variable symbol listed there; the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's Bank Account. In the case of payment via PayPal or an online payment card, after sending the order, the Buyer is automatically redirected to the electronic payment gateway, where he/she pays the purchase price; the Buyer's obligation to pay the purchase price is fulfilled at the time of crediting the relevant amount to the Bank, or to the Seller's PayPal account.
The "Twisto" payment is provided by the company Twisto payments a.s, Company ID: 01615165, registered in the Commercial Register administered by the Municipal Court in Prague, Section B, Insert No. 19085, with its registered office at Újezd 450/40, Malá Strana, 118 00 Prague 1, Czech Republic, on grounds of Twisto invoices by assigning a receivable for the payment of an extended payment to Twisto payments a.s, under the conditions specified in the "General Terms and Conditions for Clients of the “TWISTO” Service”.
In case the Buyer uses the "Twisto" service mediated by the Seller and provided by Twisto payments a. s., the Buyer is obliged to settle the payment (that is the total purchase price and shipping costs) within 14 days from the date of delivery.
The Buyer agrees that by selecting the Twisto service in the Seller’s shopping bag and after the subsequent approval of the payment by Twisto, he/she accepts the "General Terms and Conditions for Customers of the “TWISTO” service. In case the Twisto payment is not approved and no subsequent agreement is reached on another form of payment for the Goods, both parties are entitled to withdraw from the Purchase Contract.
The Buyer pays the purchase price in advance on grounds of his/her choice or at the request of the Seller in the cases specified below, otherwise the Seller does not require any deposit or other similar payment from the Buyer.
In the event that the requested additional confirmation of the order is not provided by the Buyer, the Seller is entitled to demand payment of the full purchase price before sending the Goods to the Buyer; if the purchase price is not paid within a reasonable time, the Seller is entitled to withdraw from the Purchase Contract.
From such Buyer who ordered the Goods from the Seller within one-year period before placing current order involving the method of payment by cash on delivery and did not take over the Goods from the carrier in violation of then Purchase Contract, the Seller may demand payment in advance otherwise, in case of non-payment, the Goods could not be delivered. For this reason, even in the case of sending an order with the selected method of payment by cash on delivery, such Buyer may be asked to pay for the goods by bank transfer and the Goods will be dispatched only after the price for the Goods has been credited to the Seller's account; if the purchase price is not paid within a reasonable time, the Seller is entitled to withdraw from the Purchase Contract.
The Goods can also be delivered abroad to one of the following countries: Belgium, Bulgaria, Montenegro, Denmark, Estonia, Finland, France, Croatia, Ireland, Italy, Israel, Canada, Cyprus, Lithuania, Latvia, Luxembourg, Hungary, Malta, Germany, Netherlands, Norway, Poland, Portugal, Austria, Romania, Russian Federation, Greece, Slovakia, Slovenia, Spain, Serbia, Sweden, Switzerland, Turkey, Ukraine, USA, United Kingdom.
It is possible to order Goods with delivery abroad only on other than the Czech language version of the E-Shop website.
In case the Goods be delivered abroad, the purchase price can only be paid in advance by bank transfer, via PayPal and an online payment card (in the case of Slovakia, cash on delivery can also be selected). The Goods are delivered abroad through the transport services listed in other than the Czech language version of the E-Shop website under the appropriate link describing the Goods shipping. The costs of transport to foreign countries, possible costs of payment (especially cash on delivery in the case of Slovakia), as well as the price for Goods, upon whom the Seller grants transport and payment free of charge, are also listed.
The Buyer acknowledges that in case of delivery to remote areas abroad (some islands, etc.), a higher price of transport than stated in the table may be additionally charged, according to the current price list of the respective carrier; in such a case, the Buyer is informed of the higher price immediately after ordering the Goods and in case of disagreement, he/she is entitled to withdraw from the Purchase Contract.
In other respects, when delivering Goods abroad, these terms and conditions shall apply mutatis mutandis, unless expressly stated otherwise.
The Buyer may purchase from the Seller the electronic gift voucher worth CZK 500.00, CZK 1,000.00, CZK 2,000.00 and CZK 5,000.00 in a similar way as the Goods. The vouchers can be purchased only on the Czech language version of the E-Shop website and can be used only for purchases with deliveries within the territory of the Czech Republic. The price of voucher (always corresponding to the voucher’s value) can be settled via the bank transfer, through PayPal or by debit/credit card online. After the voucher’s price amount is credited to the Seller’s account, the Buyer is to receive respective voucher in electronic format in the e-mail. The voucher serves as an advance payment for the Goods. The voucher contains a specific code and after such code is recognized during the Goods’ ordering process, the voucher’s value is deducted from the purchase price. The voucher cannot be used in the Seller’s store; it is to be used exclusively on the E-Shop website.
In the event the total price of the Goods’ item is higher than the voucher’s value, the Buyer is committed to settle the difference (a total price minus value of voucher and as regards the outstanding amount, a standard ordering procedure apply). The voucher can only be used for payment of the price of the Goods, not for costs associated with transport (and payments exceeding of the voucher’s value).
The nominal value of the voucher cannot be divided into multiple purchases. If the Buyer puts the voucher into effect to pay for the Goods of lesser price than the value of the voucher, the difference cannot be subject to any reimbursement in favour of the Purchaser as the voucher to the extent of such difference becomes null and void.
The voucher is valid for half a year from the date of purchase. If the voucher is not redeemed at this time, it expires without compensation. An unused voucher cannot be redeemed.
Dispatch of Goods
The Goods are shipped from the Seller’s central warehouse facility located at Bečovská 1623/13a, Uhříněves, 104 00 Praha 10, Czech Republic. In case of order with payment mode option for cash on delivery, credit/debit card online or to the carrier, or via PayPal, the Goods are shipped on the same working day provided the order was sent and confirmed by 08:00 a.m. If the order is sent and confirmed later or on a day other than working day, the Goods are shipped on the next working day.
In case of payment of the purchase price by bank transfer, the Goods are shipped immediately after crediting the entire purchase price to the Bank Account of the Seller, respectively payment arranger.
The delivery time is 1-3 days from the dispatch of the Goods, depending on the individual methods of delivery of Goods.
In case of delivery of Goods abroad, the Goods are dispatched the next working day after payment of the full purchase price is credited to the Seller’s account. Delivery time is 3-10 days from the dispatch of the Goods, depending on the place of delivery.
Informing the Buyer about the time of delivery, about the possibility of picking up the Goods or about the storage periods in case of choosing another method of delivery takes place according to the conditions of individual carriers.
If the Buyer does not accept the Goods within the storage period, the Seller is entitled to withdraw from the Purchase Contract, unless the procedure leading to the delivery of Goods is individually agreed otherwise.
Retention of Title
The Seller retains the ownership title to Goods unless and until the purchase price is fully paid by the Buyer.
Withdrawal from the contract within 14 days of receipt of the goods
The Buyer is entitled to withdraw from the Purchase Contract without giving a reason within 14 days of receipt of the Goods. Withdrawal notifications can be delivered to the Seller at the registered office or by e-mail to firstname.lastname@example.org. The withdrawal period is maintained if the Buyer provides the Seller with appropriate notification of withdrawal before such period is to elapse. The Buyer may use the online form available on the E-Shop website here to withdraw from the contract or use the withdrawal form according to the model below. To access the online form, it is necessary to know the number of the relevant order and the e-mail with which the Goods were ordered. The Buyer chooses in the form whether he wishes to withdraw from the contract for the given Goods or to exchange the Goods for another available size of the same Goods; after sending the form, a confirmation e-mail will be sent to the Buyer immediately.
Sample form for withdrawal from the contract
Notification of withdrawal from the contract
Addressee: UNCS a. s. / E-SHOP, Bečovská 1623/13a, Uhříněves, 104 00 Praha 10, Czech Republic, e-mail: email@example.com
This is to advise you of my withdrawal from the Purchase Contract
- the following Goods:
- date of order:
- date of receipt:
- name and surname of the consumer:
- address of the consumer:
- signature of the consumer (only if this form is sent in a paper form):
By virtue of withdrawal from the Purchase Contract, such Purchase Contract is deemed cancelled as of the outset.
In case of withdrawal from the contract, the Buyer without undue delay, no later than 14 days after withdrawal from the contract, sends the Goods (undamaged, unworn and, if possible, in the original packaging) with complete accessories, together with identification of the Goods (preferably eg. the original order, a copy of the invoice or at least the order number) to the address of the Seller's registered office.
The costs associated with the return of Goods after withdrawal from the contract shall be borne by the Buyer, even if the Goods cannot be returned by ordinary mail due to their nature.
The Seller recommends to the Buyer to send the returned Goods by registered mail or in another way so that the shipment can be tracked during transport and that the shipment is insured. This prevents complications in the event of a delay or loss of the shipment during transport.
The Seller will return to the Buyer the purchase price paid (including paid costs for delivery of returned Goods) within 14 days following withdrawal from the contract in the same way as the Seller received it from the Buyer, most often cashless, to the account specified in the withdrawal. The purchase price paid via PayPal will again be refunded only by PayPal; the purchase price paid via the online payment card will again be refunded only to the payment card; the purchase price paid via the Twisto service will be refunded again only via the Twisto service. If the Buyer had opted for any other than the cheapest method of delivery of Goods offered by the Seller, the Seller will return to the Buyer the amount corresponding to the cheapest offered method of delivery of Goods. The Seller is not obliged to return the received funds to the Buyer before the Buyer returns the Goods or proves that he/she sent the Goods to the Seller. In case the price of Goods was paid for with a gift voucher, the Seller will renew the validity of the gift voucher for the time remaining from the period of validity of the voucher at the time of sending the order.
In case of a reduction in the value of the Goods, which arose because of handling with the Goods in a manner other than necessary to become familiar with the nature and properties of the Goods, including their functionality, the Seller is entitled to compensation for such damage in cash. In such a case, the Seller is entitled to set off his claim for damages against the Buyer's right to a refund of the purchase price after withdrawal - the Buyer is therefore refunded with the purchase price at a value reduced by the relevant set off amount.
The Buyer acknowledges that in accordance with applicable regulations, it is not possible to withdraw from, inter alia, the contract for the supply of goods modified according to the wishes of the buyer or tailored for his/her person, as well as the contract for the supply of goods in closed packaging, which the buyer has removed from the packaging and cannot be returned due to hygienical reasons (eg. face masks, underwear, socks, etc.).
If the Buyer withdraws from the contract for the supply of Goods for which he received a free of charge gift from the Seller and the total price of the order falls below the amount for which the Seller normally grants such gifts, the Buyer is obliged to return such received gift together with the returned Goods.
In the event the gift are some Goods in a closed/sealed package that cannot be returned after removal from the package for hygienic reasons (eg underwear, face mask, etc.), the gift must be returned in the original closed package, ie unpacked and hygienically faultless. If the Buyer does not return the gift in this way, he/she is obliged to remit to the Seller the usual price of such gift. In such a case, the Seller is entitled to set off his claim regarding the price of the gift against the Buyer's right to a refund of the purchase price after withdrawal - the Buyer is therefore reimbursed with the purchase price at a value reduced by the relevant set off amount.
In the manner described in this article, it is possible to withdraw from the contract also in the case of purchasing a gift voucher. The withdrawal period starts from the receipt of the voucher. Immediately after receiving the notice of withdrawal from the contract, the Seller will invalidate the voucher. The Seller will return the paid price of the voucher to the Buyer within 14 days of withdrawal from the contract in the same way as the Seller received it from the Buyer.
The Buyer is entitled to exchange the purchased Goods for the Goods of the same kind but of a different size within 14 days following the receipt of the Goods. The exchange of purchased Goods for Goods of another kind can be executed only by the withdrawal from the contract within 14 days, and placement of new order. To exchange Goods, the Buyer can use the online form available on the E-Shop website here. The exchange can also be arranged via e-mail or telephone. To access the online form, it is necessary to know the number of the relevant order and the e-mail with which the Goods were ordered. In the form, the Buyer brings forward his/her option whether he/she wishes to withdraw from the contract for the Goods entirely, or to exchange the Goods for another available size of the same kind of Goods; after sending the form, a confirmation e-mail will be sent to the Buyer immediately.
The Buyer will send at his/her own expense unused and undamaged goods with all parts and accessories and, if possible, in the original packaging, together with identification of the Goods (preferably eg the original order, a copy of the invoice or at least the order number), to the address of the Seller's registered office. During the first exchange within the same order, the Buyer pays only the cost of returning the original goods to the Seller and the exchanged goods are delivered to the Buyer free of charge. In the event of further exchange, the Buyer pays the costs of returning and delivery of the replaced Goods.
The Seller recommends to the Buyers to send the returned Goods by registered mail or in another way so that the shipment can be tracked during transport and that the shipment is insured. This prevents complications in the event of a delay or loss of the shipment during transport.
The Buyer acknowledges that it is not possible to exchange the Goods modified according to the wishes of the Buyer or tailored for his/her person, as well as Goods in closed packaging, which the buyer has removed from the packaging and cannot be returned due to hygienical reasons (eg. face masks, underwear, socks, etc.).
If the Goods sent for exchange are damaged or their value is otherwise reduced, the Buyer will be contacted in order to agree on a further procedure, which will take into account the possible right of the Seller to compensation for damage to the Goods.
Principles of Personal Data Processing
The Principles of Personal Data Processing are set out in a separate document entitled The Principles of Personal Data Processing.
The concluded Purchase Contract is archived by the Seller and, upon request, will be sent to the Buyer by e-mail or via postal service, at the Buyer's expense. Until the order is received by the Seller, the Buyer is not bound by his/her expression of will and can change and/or correct anything in the completed data. The contract can be concluded in Czech, English, Italian, Hungarian, German, Russian, Spanish, and Slovak. The Seller is not bound by any codes of conduct in relation to the Buyer. The out-of-court settlement of consumer complaints is provided by the Seller via e-mail firstname.lastname@example.org, whereby the Seller will send information on the settlement of the complaint to the e-mail address from which the complaint was sent.
In case a consumer dispute arises between the Buyer and the Seller from the Purchase Contract, which cannot be resolved by mutual agreement, the Buyer may file a proposal for alternative dispute resolution of such a dispute to a designated alternative dispute resolution entity, i.e.:
The Czech Trade Inspection Authority
Central Inspectorate – Section ADR
120 00 Praha 2
The Buyer can also use the online dispute resolution platform set up by the European Commission at http://ec.europa.eu/consumers/odr/.
Nevertheless, the Buyers are kindly requested to contact the Seller directly with regards to any possible dispute before proceeding towards any selected extrajudicial dispute resolution, for example at the Seller’s e-mail address email@example.com.
Any correspondence can be delivered to the Seller by e-mail, in person or by post. Any correspondence to be delivered to the Buyer is forwarded to the e-mail address specified in his/her user account or in the order.
These terms and conditions incorporate the valid regulations of the Czech Republic for consumer protection.
The Purchase Contract, as well as all rights arising from it and/or arising in connection with it, are governed by the law of the Czech Republic; this is without prejudice to the protection of the consumer's rights conferred on him/her by provisions of the legal order which cannot be derogated from by contractual agreement and which would otherwise apply in the absence of that choice of law.
The Buyer declares that before sending the order he has read these terms and conditions, as well as the Complaints Procedure, and that he agrees with them.
The Seller is entitled to sell Goods on grounds of a trade license. Trade licensing is performed within the scope of its competence by the Office of the City District of Prague 22, Czech Republic. The Office for Personal Data Protection of the Czech Republic supervises the area of personal data protection. The Czech Trade Inspection Authority supervises compliance with the Czech Act No. 634/1992 Coll., Consumer Protection Act, as amended, to a limited extent, and to a limited extent is the body competent to apply Regulation (EU)
2017/2394, on cooperation between national authorities responsible for the enforcement of consumer protection legislation and repealing Regulation (EC) No 2006/2004.
If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Changes and additions to the Purchase Contract or commercial conditions require a written form.
These General Terms and Conditions for Sale become effective on December 29, 2020.
UNCS a.s. / E-SHOP
Uhříněves, 104 00 Praha 10
GSM: +420 607 511 074
TELEPHONE.: +420 222 592 440
When corresponding, please, in each case state: UNCS a. s. / E-SHOP